• Criticism is futile because it puts a person on the defensive and usually makes him strive to justify himself. Criticism is dangerous, because it wounds a person’s precious pride, hurts his at sense of importance, and arouses resentment.
• Criticisms are like homing pigeons. They always return home. The person we are going to correct and condemn will probably justify himself or herself, and condemn us in return.
• It takes character and self-control to be under-standing and forgiving.

• The only way I can get you to do anything is by giving you what you want.

The desire for a feeling of importance is one of the chief distinguishing differences between mankind and the animals.

• Flattery seldom works. It is shallow, selfish and insincere. It ought to fail and it usually does. The difference between appreciation and flattery? That is simple. One is sincere and the other insincere.
• If its not appreciation then show gratitude.

• Always talk in terms of the other person interests and wants. This is the only way to influence people.
• People get influenced or build trust when they feel like they are being heard.
• Almost everyone is interested about themselves and care very little about others.

• You can make more friends by getting genuinely interested in other people in 2 months, compared to how many you can make by getting people interested in you in 2 years.
• Being genuinely interested in people requires spending time, energy and unshelfish thought.

• The expression one wears is far more important than he clothes.
• Smile makes you more approachable and more likable. It has the similar effect that of a dog, or a baby’s smile.
• If you have hard time smiling, force yourself to smile more often when you are alone. Eventually smile will become a habit.

Old saying: Person who can’t smile should not open a shop.

• A person’s name is the most important word for him/her. They want to hear it more often .
• Someone who can remember or puts in effort to remember a person’s name is already at an advantage to make the more likable.
• Try bringing up the name more often during a conversation.

• No one likes a person who just keeps talking about themselves. Listening is the highest complement we can pay anyone.
• We should encourage others to talk about themselves to make them like you more. The more they talk, the more they will feel important and being heard.

• People have different interests, and it is highly likely that they have different interests than yours.
• Try getting to know about their interests and talk in terms of that.
• This would make them interested to have a longer conversation with you.

• Everyone has their own opinions and thought process, and they should always feel respected about their believes.
• Little phrases such as “I’m sorry to trouble you,” “Would you be so kind as to —-? " “Won’t you please?” ’ Would you mind?” “Thank you” little courtesies go a long way to convey the feeling that other person is important.
• Eventually everyone in this society wants to gain importance, and this goes in way of liking you.

• Only way to win an argument is to avoid it. Disagreements/arguments are bound to happen as everyone has different set of beliefs.
• You can never win an argument as if you loose it, you loose, and if you win, you will still loose because the other person might not like you after that.
• You can never change a person’s mindset. The only person who can change a person’s thinking is he himself. So why put effort in something that is not achievable ?
• During disagreement always remember that you could be wrong. A person can not be right 100% time. So think about this while having an argument next time.

Each person has a self respect and this defines their identity. A person’s identity is the most important thing which needs protection and they would go leaps and bounds to protect it.

If you’re wrong, simply admitting it won’t cause any harm. Being wrong is fine as we are wrong and our knowledge is limited. Accepting that you are wrong takes courage. However being stubborn about it is for those who don’t have enough courage.